Easy Returns & Exchanges
Not satisfied? We'll make it right. 7-day hassle-free returns.
How Returns Work
Initiate Return
Contact us at support@vastra.com within 7 days of delivery
Ship Product
Pack the item securely and send it to our address with tracking
Verification
We inspect and verify your return within 2-3 business days
Refund Issued
Get your refund credited within 5-7 business days
Return Requirements
Must Have
- ✓Product must be unused and unwashed
- ✓Original packaging and tags must be intact
- ✓Return initiated within 7 days of delivery
- ✓No visible signs of wear or damage
Important Notes
- !Customized or personalized items are final sale
- !Original shipping costs are non-refundable
Size or Color Exchange
Changed your mind about the size or color? No problem! We offer free exchanges with no additional costs.
How to Exchange:
- 1. Email support@vastra.com with your order number
- 2. We'll prepare your replacement and send a prepaid return label
- 3. Ship the original item back at no cost to you
- 4. Receive your new size/color within 3-5 business days
Refund Timeline
Return Initiated
You contact us to start the process
In Transit
Your package is on its way to us
Verification
We inspect and verify your return
Refund Processed
Refund credited to your original payment method
Still Have Questions?
What if my item arrived damaged?â–¼
Contact us immediately with photos and we'll send a replacement at no cost. We don't consider this a return.
Can I return items bought during a sale?â–¼
Yes! Sale items are fully returnable within 7 days. We'll refund the exact amount you paid.
Do I have to pay return shipping?â–¼
No, return shipping is free! We'll provide a prepaid return label with your approval.
What if my return is rejected?â–¼
If your item doesn't meet return conditions, we'll contact you and discuss options. We can ship it back at our cost.
Need help with a return?
Contact Support