Frequently Asked Questions

We offer multiple shipping options. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and next-day delivery is available in select areas. Shipping times are calculated from the order confirmation date.

Returns are allowed only within 7 days from the delivery date. After 7 days, no returns or refunds are allowed. Items must be in original condition with tags attached. Initiate a return through your account and our delivery partner will pick it up from your doorstep for free. Refunds are processed within 5-7 business days after we receive your return.

Currently, we only deliver within India. We are working on expanding our international delivery services soon. Please check back for updates on international shipping availability.

You can track your order in real-time through your account dashboard. We send tracking information via email as soon as your order ships. You can also enter your tracking number directly on our shipping partner websites for detailed updates.

We accept all major credit and debit cards (Visa, Mastercard, American Express), UPI payments, and net banking from all major Indian banks.

Absolutely. We use industry-standard SSL encryption and PCI DSS compliance to protect all payment information. We never store your full card details on our servers. All transactions are processed through secure payment gateways.

You can apply coupon codes at checkout. Enter your code in the "Promo Code" field before payment. The discount will be applied instantly. Each coupon has specific terms, so check the details to ensure your purchase qualifies.

Orders can be cancelled within 2 hours of placement through your account dashboard or by calling our customer service team. After 2 hours, the order enters our fulfillment center and cannot be cancelled. If you've already received the order, you can initiate a return within 7 days of delivery.

We have a detailed Size Guide available on our website with measurements for all sizes. Each product page also includes fit information and customer reviews that mention sizing. We recommend checking both resources before ordering.

Yes! Sign up for our rewards program to earn points on every purchase. Points can be redeemed for discounts, exclusive offers, and early access to new collections. Loyalty members also get special birthday discounts and free shipping promotions.

You can reach our support team via email at support@vastra.com, through our live chat (available 9 AM - 8 PM IST), or by calling our helpline. We aim to respond to all inquiries within 24 business hours.

All items sold on Vastra are 100% authentic. We source directly from verified manufacturers and authorized distributors. We offer a satisfaction guarantee and stand behind every product we sell.